Best bd Privacy Policy – Our commitment to protecting your information

Your privacy on best bd is not just a legal obligation — it is a core value at the heart of every decision we make. When you open an account or use our services, you share certain personal information with us. We take that trust seriously.

This privacy policy explains what information Best BD collects, why we collect it, how we use it, and how we keep it secure. If you have any questions after reading this page, our support team is always ready to help in Bengali.

Best BD only collects the information needed to deliver the best experience and keep the platform secure. The type of data we collect depends on how you interact with us.

Information collected at registration

• Mobile number (for primary identification and communication)
• Full name (for KYC verification)
• Date of birth (for age verification — to confirm you are 18+)
• Password (stored in encrypted form – we never see your password in plain text)

Data collected during KYC verification

• Photo of national ID card or passport
• Selfie photo (for matching against identity documents)
• Proof of address (where required)

Automatically Collected Data

• IP address (for security and fraud prevention)
• Device type and operating system
• Browser information and cookie data
• Login timestamps and session data
• Betting and transaction history (your account activity)

Best bd uses the data it collects only for specific, transparent purposes. No information is ever used beyond its original intended purpose.

• Account management and ensuring secure login
• Payment processing and transaction verification
• Fraud prevention, bonus abuse detection, and duplicate account monitoring
• Meeting legal obligations (e.g., anti-money laundering policy)
• Customizing your experience to your preferences
• Sending relevant bonus and promotional information (with your consent)
• Account data access to assist the support team
• Technical improvements to the platform and bug fixes

Best BD maintains the highest security standards for storing your data. Our servers are hosted in internationally certified data centres with 24/7 monitoring.

Technical security measures

• AES-256 encryption – applied to all stored data
• TLS 1.3 protocol — protecting your data in transit
• Two-layer firewall and intrusion detection system
• Regular security audits and penetration testing
• Automatic backups — zero risk of data loss

How Long We Keep Your Data

Best BD does not retain data longer than necessary. The general rule is:

• Active account data: retained for as long as the account remains active
• After account closure: up to 5 years (where required by law)
• Transaction records: retained for up to 7 years as required by law
• KYC documents: retained for up to 5 years after verification
• Marketing preferences: updated immediately upon opt-out

Best bd does not generally share your information with third parties. However, in certain specific situations, sharing a limited amount of data is necessary.

When Data May Be Shared

• Payment Processor: Only the information necessary to verify transactions via bKash, Nagad, or Rocket is shared
• KYC partner: Identity verification documents are transmitted through secure channels
• Legal Authority: Where legally required to comply with court orders or government investigations
• Fraud prevention agencies: Only the necessary data to prevent organised fraud

When information is not shared

• Advertisers or marketing companies
• Other gaming platforms
• Data brokers or information resellers
• To social media companies (without your consent)

All third parties with whom we share limited data are contractually bound to uphold the same privacy standards as Best BD. They may not use that data beyond our instructions.

Best BD believes you should have full control over your own data. Your rights are detailed below.

To exercise any of these rights, email us at support@bestbd.biz or reach out via live chat. We will respond within 30 days.

Cookies are small files stored in your browser. Best BD uses cookies to keep the platform running smoothly and to improve your experience.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.

Best BD strictly does not serve anyone under the age of 18. Protecting minors' data is a specific priority in our privacy policy.

• Age is verified at the time of registration
• We never knowingly collect data from minors
• Any account found to belong to a minor is immediately closed and all associated data is deleted
• Parents can report a child's suspected account to our support team

Best BD may update this privacy policy when needed. For significant changes, advance notice will be sent via SMS to your registered mobile number or by email.

• The "Last Updated" date will always be displayed at the top of the page
• At least 15 days' notice will be given before any major changes
• Minor changes take effect immediately
• You will have the option to close your account if you object

For any privacy-related questions, concerns, or requests, please reach out to the best bd support team. We are always ready to help.

• Live chat: available in the bottom-right corner of the platform — 24/7
• Email: support@bestbd.biz
• Average email response time: 2 hours

If you suspect a privacy breach, contact us immediately via live chat. Best BD will begin an investigation within 24 hours and keep you informed.